Refund and Returns Policy
Thank you for shopping at OptimumHurtInc. We strive to provide you with high-quality products and excellent customer service. If, for any reason, you are not completely satisfied with your purchase, we have outlined our policy on refunds and returns below.
Interpretation and Definitions:
The terms and definitions provided in this Return and Refund Policy apply to all products purchased from OptimumHurtInc.
Order Cancellation Rights:
You have the right to cancel your order within 14 days without providing any reason for doing so. The cancellation period starts from the date you received the goods or when a third party, other than the carrier, takes possession of the delivered product.
To exercise your right of cancellation, please notify us of your decision by sending a clear statement to us by email at:
Email: [contact email]
We will process your refund within 14 days from the day we receive the returned goods. The refund will be issued using the same payment method you used for the original order, and you will not incur any fees for the reimbursement.
Conditions for Returns:
To be eligible for a return, please ensure that:
- The goods were purchased within the last 14 days.
- The goods are in their original packaging.
The following goods cannot be returned:
- Goods that were made to your specifications or clearly personalized.
- Goods that, due to their nature, are not suitable for return, deteriorate rapidly, or have an expired date.
- Goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- Goods that have been inseparably mixed with other items after delivery.
Please note that we reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Only regular priced goods may be refunded. Sale items are not eligible for a refund unless it is required by applicable law.
You are responsible for the cost and risk associated with returning the goods to us. Please send the goods to the following address:
OptimumHurtInc 9 CONSTANT AVE APT 1 STATEN ISLAND NY
We recommend using an insured and trackable mail service for the return shipment. We cannot be held responsible for goods that are damaged or lost during the return process. Refunds will only be issued upon receipt of the goods or proof of return delivery.
If the goods were marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.
If the goods were not marked as a gift or the gift giver had the order shipped to themselves to give it to you later, we will issue the refund to the gift giver.
If you have any questions or concerns about our Returns and Refunds Policy, please contact us:
Email: [ email@example.com]
We are here to assist you and provide further clarification if needed.